On 10-11 July 08, we attended a public seminar on Enterprenuer Management and Recovery at Capital Hotel, next to Plaza Low Yatt.
The seminar touched on taking ownership and being persistent in achieving your targets. Companies attended were from semi-government, web hosting, port, event management, insurance, medical centre and banks.
We had a good blend of industry and shared many practises by different industries. The session includes role play, case study and best practise methods.
What I learn was YES customer is always right but we have the right to collect what is due. And being focused, recovery is achievable.
p/s: pic later